Frequently Asked Questions
Below are some frequently asked questions we often get.
If you can not find the answer to your question, please do not hesitate to contact our friendly team.
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- We would love to hear from you! Whether by phone or email, please don’t hesitate to reach out and share your product requirements with us. We are genuinely interested in understanding your needs and determining if we are the right fit for you.
After our initial meeting or phone call, we will promptly provide you with a brief questionnaire. This will help us gain valuable insights into your specific product preferences, allowing us to tailor our approach accordingly.
Once we have received your completed brief or final formulation, we will promptly prepare a quote for you. Our aim is to ensure that the quote aligns with your expectations and brings you satisfaction. Once you are happy with the quote, simply make full payment and we will eagerly initiate the formulation or manufacturing process.
While we are committed to providing estimated delivery dates, it is important to note that these dates are not binding. We understand that factors beyond our control, such as potential delays in ingredient arrivals or other components from our suppliers, may occasionally arise. However, please be assured that we will keep you informed throughout the process to minimize any inconvenience.
We are excited about the opportunity to work with you and bring your product vision to life. If you have any further questions or concerns, please feel free to reach out. Our friendly team is here to assist you every step of the way.
- At our core, we are dedicated to crafting natural skin and hair care products that harness the power of pure, natural, and organic ingredients. We carefully select each component, including essential oils, carrier oils, emulsifiers, and more, to ensure their quality and efficacy. However, it’s important to note that due to the nature of these ingredients, there may be slight variations in smell, color, and consistency.
These variations can occur based on factors such as different suppliers and seasonal harvests. We appreciate the beauty and uniqueness that nature offers us, and we gratefully receive these ingredients with a commitment to ensuring their quality and consistency through thorough checks and assessments.
Moreover, it’s worth mentioning that there can be inherent differences in smell, color, and consistency between natural and organic ingredients. For instance, a natural coconut oil may have a less fragrant aroma compared to an organic coconut oil, which could potentially impact the existing aromatherapy qualities of the product. We take these factors into consideration when formulating or modifying ingredients, ensuring that we carefully balance the sensory experience and effectiveness of our products.
We understand the importance of maintaining transparency and providing you with the best possible products. Rest assured that our team is dedicated to creating formulations that showcase the natural beauty of these ingredients while maintaining their quality, integrity, and the desired sensory experience.
If you have any questions or concerns about specific ingredients or formulations, please feel free to reach out to us. We are here to assist you and guide you in making informed choices for your skin and hair care needs.
- We understand that each product type may have specific requirements when it comes to minimum order quantities. We take pride in our expertise in providing mock-ups and accommodating low minimum order quantities, allowing you the flexibility to test the market and assess the product’s reception. However, we are also fully equipped to handle mass production for larger-scale orders.
- Yes, we can provide products in bulk.
- The pricing of our products is determined based on various factors, including the quantity required, the specific type of products (as certain ingredients may be more costly than others), and the investment of time and expertise in research and development. Additionally, it is important to consider the costs associated with shipping and handling.
We carefully assess these elements to provide you with a fair and transparent pricing structure that reflects the value and quality of our products. Our aim is to ensure that you receive exceptional products while considering your budgetary needs.
Please feel free to reach out to us to discuss your specific requirements in more detail, and we will gladly provide you with a comprehensive pricing breakdown tailored to your needs.
- Send us an email at info@myskincaremanufacturer.com.au to find out more.
- We have implemented an efficient and transparent Project Management System that enables seamless collaboration throughout the entire process. This user-friendly platform allows you to easily track the progress of your project, place orders, and conveniently communicate with our dedicated team at every step of the way. It provides you with a clear window into the project’s timeline and ensures effective and timely communication, fostering a smooth and productive experience for you.
- Every product formulated with My Skincare Manufacturer is unique, and no one client has the same formulation.
The owner of the formulation developed with My Skincare Manufacturer will stay with My Skincare Manufacturer unless the formulation is sold to the client.
- If you provide us with your existing 100% natural formulation, with exact measurements or percentages, we can produce your products for you.
- Your formulation may change over time, it might smell, look or feel different, as some suppliers may discontinue an ingredient, the new harvest may make the ingredient smell, look or feel different because this is nature, which we can not control.
Rest assured, we are committed to maintaining the exceptional quality of your product. If any adjustments need to be made to ensure consistent excellence, we will proactively communicate with you. Our goal is to keep you fully informed and involved in the process, ensuring that your product remains consistently exceptional even as it evolves.
We also keep a keen eye on emerging ingredients that may bring enhanced benefits to your formulation. Should we come across new and superior ingredients, we will explore their potential to further elevate the quality and effectiveness of your product.
At My Skincare Manufacturer, we believe in transparency and open communication every step of the way. You can trust that we will always prioritize your satisfaction and deliver a product that surpasses your expectations.
- It is essential to note that My Skincare Manufacturer’s liability regarding the stability of your product is contingent upon conducting the appropriate and official stability trials using an independent laboratory. For optimal assurance and accountability, it is crucial to ensure that your packaging and preservatives have undergone these rigorous stability trials.
By conducting stability trials through an independent laboratory, you can obtain accurate and reliable data regarding the product’s stability over time. This process helps determine the shelf life and efficacy of the formulation, ensuring its quality and safety.
At My Skincare Manufacturer, we are committed to providing exceptional services and adhering to industry best practices. We highly recommend and encourage our clients to undertake stability trials as an integral part of the product development process. This approach allows us to collectively safeguard the stability and integrity of your product, providing you with the highest level of confidence in its performance.
But be assured we manufacture under the GMP (Goodwill Manufacturing Practice) providing you with a consistently high-quality product, produced in our state of the art clean room with the appropriate cutting-edge equipment.
- Yes, we manufacture for problematic skin such as eczema, acne, very sensitive skin, and more.
- Yes, we can formulate and manufacture makeup/colour cosmetics such as mascaras, coloured lip balms, and illuminizers.
- No, we do not produce tanning products. Our focus lies solely on manufacturing products that offer tangible benefits and promotes the overall well-being of consumers’ skin. We are passionate about formulating products that nourish, protect, and enhance the health of the skin. When you choose to work with us, you can expect a range of carefully crafted skincare solutions designed to deliver positive and transformative results for your skin.
- To ensure a smooth and seamless process, we highly recommend proactive planning to mitigate any unforeseen circumstances that may arise. While we strive to deliver exceptional service, it is important to note that certain factors beyond our control, such as shipping delays of ingredients from suppliers or printing and filling queues, can occasionally impact the timeline.
By allowing ample time for these potential contingencies, you can minimize any potential disruptions and ensure a timely and efficient production process. Our team is dedicated to working closely with you to establish realistic timelines and manage expectations, enabling us to deliver your products on schedule while maintaining our commitment to quality.
We will keep you informed of any external factors that may affect the production timeline and collaborate with you to navigate any challenges that may arise. Together, we can plan ahead and create a streamlined process that brings your products to fruition smoothly and efficiently.
- Absolutely! We welcome you to schedule an appointment and visit our facility. We would be delighted to provide you with a firsthand experience of our operations and showcase our commitment to quality.
However, please note that due to safety, security, and non-disclosure agreement requirements, we are unable to allow visitors access to the production floor. This measure ensures the protection of our proprietary processes, trade secrets, and the utmost confidentiality of our clients’ formulations.
Rest assured, our team will be more than happy to guide you through other areas of our facility, where you can gain valuable insights into our state-of-the-art equipment, quality control measures, and the meticulous care we invest in every stage of the manufacturing process.
Please feel free to contact us to arrange a visit and discuss any specific areas of interest. We look forward to hosting you and providing you with an enlightening and informative visit to our facility.
- You have the option to source or provide your own packaging, and we are pleased to offer warehousing services to store it until your orders are ready for production. This allows for seamless integration of your packaging preferences into our manufacturing process.
However, it is crucial to conduct comprehensive testing of the closures and containers with your specific products. This testing ensures product stability, as well as assesses the suitability and adequacy of the packaging for your skin and hair care formulations.
Please note that My Skincare Manufacturer cannot assume responsibility for the stability of your skin and hair care products within the chosen packaging, nor the compatibility of the packaging with your formulations. Nevertheless, we are more than willing to assist you in finding reputable independent laboratories that can conduct the necessary testing to validate the compatibility and suitability of your packaging.
By conducting thorough testing, you can gain valuable insights into the performance and compatibility of your selected packaging, ensuring the integrity and effectiveness of your final products. Our team is available to provide guidance and support throughout this process, connecting you with trusted laboratory resources to facilitate the required testing procedures.
At My Skincare Manufacturer, we are dedicated to upholding the highest standards of quality and efficacy for your skin and hair care products. Through comprehensive packaging testing, you can enhance the overall stability and customer satisfaction of your formulations.
- We are delighted to offer our assistance in sourcing new packaging for your products. Our extensive network of suppliers allows us to find suitable packaging options that meet your requirements.
For sourced packaging, the minimum order quantity ranges from 1 to 200, 500, 1,000, 5,000, 10,000 units, providing flexibility based on your specific needs.
While we strive to ensure the utmost quality and compatibility, it is important to note that My Skincare Manufacturer cannot assume responsibility for the stability of your skin and hair care products within the chosen packaging, nor the compatibility of the packaging with your formulations. However, we are more than willing to support you in connecting with independent laboratories that can conduct thorough testing to validate the compatibility and stability of your packaging.
Our priority is to provide you with the necessary guidance and resources to ensure the success of your products. We encourage you to engage in comprehensive testing procedures, working alongside reputable laboratories, to guarantee the integrity and effectiveness of your skin and hair care formulations.
At My Skincare Manufacturer, we are committed to delivering exceptional service and supporting your vision for outstanding products. Together, we can navigate the packaging selection process and optimize the compatibility and stability of your packaging with your unique formulations.
- We can create unique packaging for you, from bottles, jars, tubes, pouches to sachets.
Minimum order quantity 10,000
My Skincare Manufacturer takes no responsibility for the skin and hair care stability in the packaging and the compatibility of your packaging with the skin and hair care product, though we can assist you in finding independent laboratories to test this for you.
- Label Printing: After receiving our quotation, place your order, send us the .eps or .pdf files of your label design.
- Make sure your files are .eps or .pdf
- Text is converted to outlines
Direct Printing: After receiving our quotation, place your order, send us the .eps files of your bottle, jar, pouch or sachet design.
- Make sure your files are .eps
- Text is converted to outlines
- The costs vary between quantity, size and printing process (label or direct printing)
Contact us for a quote of your project.
+61 2 4013 6032 or info@myskincaremanufacturer.com.au - No minimum order quantity, we even specialise in mock-ups but can also provide bulk.
- We work with a highly translucent Project Management System, where you check on the status of your printing project and more. You will get notified once printing is completed.
- Label Printing: white matte, white gloss and clear vinyl label material. These are waterproof but if a more durable surface is needed lamination is also a possibility.
Direct Printing: we can print on plastic, glass and coated aluminium.
Silver, Copper and Gold printing is only available in bulk.
- If you are looking for a high-end finish, direct printing is the best choice. Our direct printing has no minimum order quantity.
Label printing is a good solution for round tubes, the label look and projects on a budget.
- If you choose to print labels for your product, these will be printed in-house or sourced, then applied by hand or provided on roll depending on the circumstances.
Labels with Silver, Copper and Gold printing is only available in bulk on a roll.
- If you choose to directly print on your bottles, jars, pouches or sachets. Our printer directly prints on your product, omitting any label application fees.
Silver, Copper and Gold printing is only available in bulk.
- We specialise in skin and hair care product mock-ups and retail ready designs, from the logo, branding, labels, product packaging designs, product designs, illustrations, patterns to stationary design.
- Contact us via phone or email, let us know what you are looking for and fill out our brief. Upon receiving the brief, we can give you a quotation for your project. If you are happy with the quote, upon at least 50% payment, the design services will commence.
- Contact us for a quote of your project.
+61 2 4013 6032 or info@myskincaremanufacturer.com.au
- We work with a highly translucent Project Management System, giving you a project timeframe and real-time project updates.
- Everything starts with a brief, giving us an idea what you are looking for and who your target market is. Once we receive your brief we send you a quote for your project, if you are happy with this upon at least 50% payment we will begin researching, sketching and preparing the first version of your design. After presenting these to you, we are happy to make any changes if needed of three revisions suggested. When the project is complete you will receive a final file package where each file type is represented.
Any ingredient, address, batch number and expiry date changes are free of charge when working together with My Skincare Manufacturer: Manufacturing.
- The final artwork is your property once paid excluding the right to authorship credit, modification, and resell, which is retained by the designer.
The designer may use the artwork in his or her personal portfolio (including, but not limited to, any website that displays the work of the designer). You do not have to display the name of the designer together with the work, unless being described with any editorial usage, but you should not mislead others that the artwork was created by anyone other than the designer.
- When the project is complete you will receive a final file package where each file type you need is represented.
- Yes. Please contact us to receive a quote to the storing of ingredients and goods.
- Yes. Please contact us to receive a quote to the storing of your packaging and finished products.
- Yes. Please contact us to receive a quote to the storing of your shipping and packaging boxes.
- We use the shipping service of your preference no matter how small or big the order is.
- Within Australia and Internationally
- Yes. We can design and order custom shipping boxes for you.
- Yes. We can assist with the compliances and certification for export and import.
- Please keep us up to date with your current shipping address to avoid any lost shipments.
- No. We do not usually accept returns as all of our orders are custom-made. If you have a concern with your product, please contact us to discuss and review the situation.
- In the unlikely event that you receive broken or damaged goods, please contact us as soon as possible.
